Refund policy

We want you riding, not waiting on hold. This policy explains how returns, refunds, and problem orders work at E-Drift Trikes & Go Carts. It forms part of our Terms of Service.

Have a problem? Contact us first. Email sales@e-drifttrikes.shop before opening a bank or card dispute. Most issues — a delay, a wrong item, a shipping question, a defect — we can fix directly and far faster than a chargeback. Please give us at least 7 days to resolve it.

1. Return window

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition and packaging, with all accessories included. Returns started after the window, or for items outside these conditions, may be declined or subject to a reduced refund.

2. Items that can’t be returned

Custom, made-to-order, or personalized builds (final sale).

Items that have been used, ridden, assembled beyond inspection, damaged by the customer, or altered from their original condition.

Consumable or safety-critical items where noted at purchase (e.g. items that have been worn or installed).

Gift cards and shipping charges (except where the return is due to our error or a defect).

3. How to start a return

Email sales@e-drifttrikes.shop with your order number and the reason for the return. We’ll issue a return authorization and instructions. Please do not ship items back without authorization — unauthorized returns may not be refundable.

4. Return shipping & restocking

Unless the return is due to our error or a defective product, you are responsible for return shipping costs, and original shipping is non-refundable.

Because trikes and go-carts are large, heavy items, a reasonable restocking fee may apply to non-defective returns to cover inspection, repackaging, and handling. Any fee will be disclosed when we authorize the return.

You are responsible for items until we receive them; we recommend a tracked, insured service.

5. Refunds

Once we receive and inspect your return, we’ll notify you and, if approved, issue the refund to your original payment method within a reasonable period (typically 5–10 business days after inspection, subject to your bank). We may reduce a refund to reflect any loss in value from handling beyond what is needed to inspect the item.

6. Damaged, defective, or wrong items

Inspect your order on arrival. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order number. We’ll make it right — repair, replacement parts, a replacement unit, or a refund — as appropriate and as covered by our warranty. Please keep all packaging until the issue is resolved.

7. Cancellations

You can request to cancel an order before it ships and we’ll refund it in full. Once an order has shipped, the return process above applies.

8. Chargebacks

By purchasing, you agree to use this returns process and to contact sales@e-drifttrikes.shop in good faith before initiating a chargeback or payment dispute, as described in our Terms of Service. Disputes filed without first contacting us may be contested with delivery and communication records. This does not remove any rights you have under applicable law or card-network rules — it simply gives us the chance to solve the problem directly, which is usually quicker for everyone.

9. International returns

We sell worldwide. For international orders, return shipping, duties, and taxes are handled per the instructions we provide with your return authorization. Your local consumer-protection laws may grant additional rights, which we honor where they apply.

10. Contact

Questions? Email sales@e-drifttrikes.shop or use our Contact page.